Frequently Asked Questions

The basics you need when adding your camera to Evercam

FAQ 2017-03-14T13:55:20+00:00
Evercam will work with any camera that can produce a jpeg (snapshot) … which basically means any camera. We recommend Hikvision cameras as they are widely available, have a great range of models with different features and are reasonably priced.
Evercam will work with any camera that can produce a jpeg (snapshot) … which basically means any camera. We recommend Hikvision cameras as they are widely available, have a great range of models with different features and are reasonably priced.

1. The external IP address of your camera.
2. The port that your camera is on (http and maybe also rtsp).
3. The make/model of your camera … or the “Snapshot URL” of your camera.

This is how Evercam knows how to get an image from your specific Make and Model of camera. For most common cameras, if you tell us the Make & Model, we’ll already know the Snapshot URL … for others, either let us know – and we’ll add it to our list, or you might be able to find it out from the manufacturer themselves or, our old friend Google.
When your camera is on your own network, it automatically gets an IP address such as 192.168.0.52 . If you are also on a computer on your local network, you can type in this address and see your camera. If you’re not on your local network, this address won’t work.

To get around this, one needs to create a rule on your router that will direct someone from a specific port on your router to the IP of your camera. This is called Port Forwarding, or sometimes NAT or Network Address Traversal. Some routers have other names too, it can be confusing. There is a website www.portforward.com that goes into this in more detail.

Your task is to create port forwarding rule for both the HTTP port (usually 80) and the RTSP port (usually 554) on your camera to the outside world.

This is easy. If you’re using the network who’s external IP address you want to know (that is, the same network your camera is on), then just visit http://www.whatsmyip.org
Every camera has various ports that do various things. For example, the camera’s web interface is usually on port 80 (this is known as the HTTP port) and the h264 stream is usually on port 554 (this is known as the RTSP port).

For Evercam’s purposes, these are the only 2 ports you need. In fact, just the HTTP port is usually enough.

Where it get’s tricky is when you need to setup “Port Forwarding” (see above). This effectively maps your camera’s local port (80?) to a different port on your router (usually not port 80, but some number between 10 and 60000). You will only know this number if you have the details of the port forwarding configuration.

It can be tricky to know if your ports have been correctly forwarded from the perspective of someone who is not on your network. A tool for doing this is: http://www.canyouseeme.org/